Video Conferencing
Our new video conferencing links can be found in your appointment confirmation and reminder emails.
Video Conferencing is conducted via Cortico, a free online service for patients which does not require any registration on your part. It is a web-browser-based platform that does not require any software to be installed on your device. It will work with a smartphone, tablet, computer, or laptop.
For PC and Mac: If using a desktop computer, you will require speakers and a webcam. You must use either Firefox or Chrome (not Internet Explorer). Please ‘allow’ your camera and microphone to be used for this video call.
Other devices
- iPhone: Safari 11+ or Chrome
- Android: Chrome
To Begin
Choose the link in your email or text message (if the link does not work, copy and paste the link into your browser’s address bar).
Please enter the “web waiting room” for your doctor 5 minutes before your appointment. Please test your speakers and video to ensure clarity.
As soon as your doctor is available, he or she will connect with you. Please know that your physician will do their best to keep on time, and thank you for understanding if there is a wait.
Please also note that missed telemedicine visits may incur a no-show fee, as the physician is creating an appointment space for you. If you are having trouble connecting to your video call, please call our office 604-299-2677.